Frequently Asked Questions
What is Choiful?
Choiful is an online store that offers a curated selection of blind boxes, toys, and trinkets from your favorite collectible brands. We provide high-quality and fun collectibles perfect for enthusiasts and collectors alike.
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How do I place an order on Choiful?
To place an order, simply browse our collection, add your desired items to the cart, and proceed to checkout. You will be prompted to enter your shipping details and payment information to complete the order.
What types of payment do you accept?
We accept major credit cards, and debit cards. All payments are processed through secure payment gateways to ensure the safety of your transaction.
Do you ship internationally?
No, we do not offer international shipping at the moment.
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How long does it take to ship my order?
Most orders are processed and shipped within 1-3 business days. Delivery times vary depending on your location . You will receive tracking information once your order has been shipped.
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Can I change or cancel my order after placing it?
Orders can only be canceled or modified within 5 hours after purchase. After this time, we are unable to make any changes. If you need assistance, please contact our customer support team as soon as possible.
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What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us within [insert number] days of receiving your order. Provide your order number and photos of the damaged item, and we will assist you in resolving the issue.
Do you offer gift cards?
Currently, we do not offer gift cards. However, we are always exploring new ways to enhance our customer experience. Stay tuned for future updates!
Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery.
What is your return policy?
All sales are final. Due to the nature of our products, we do not accept returns or exchanges. However, if you receive a defective or damaged item, please contact us within 7 days, and we will assist you.
How can I contact Choiful customer support?
You can reach us by email at shopchoifully@gmail.com. Our customer service team is available to assist you with any questions or issues you may have.
Do you restock sold-out items?
We occasionally restock popular items. If a product is out of stock, you can sign up for an email notification to be alerted when it becomes available again.
Are the products in your store officially licensed?
Yes, all products sold at Choiful are authentic and sourced from official manufacturers and distributors.
Can I buy Choiful items in stores?
Currently, Choiful items are available exclusively online through our website. Keep an eye out for future updates as we may expand to retail locations!
How do I care for my collectibles?
To keep your collectibles in great condition, store them in a cool, dry place away from direct sunlight. Avoid exposure to moisture and dust to preserve their quality and value.
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What are Choiful's Terms and Conditions?
Learn more about our terms and conditions here.